Total Support
IT Support Desk offers two main packages that can be tailored to your company's exact requirements. Total Support is a complete end-to-end service package that can cover some or all of your company's IT infrastructure - from PC's, laptops and printers, to cabling, network and servers. Talk to us about getting the right package for your business, or setting up a trial on pay-as-you-go basis.
As the name suggests, Total Support goes beyond mere trouble-shooting. From the outset, our experts will help you select and set up your IT infrastructure (or fine-tune your existing IT). You'll then be allocated a dedicated team who will ensure everything is kept up to date and well-maintained, including fail-safe systems for disaster recover, testing and back-up.
Remote access, fast call out, rapid recovery
Unlimited User Support comes as part of the package. Smart remote control software means the moment anything goes wrong, we'll be on the case. Often, you won't even have to wait for our engineers to call. On those occasions when on-site support is needed, we'll never leave you waiting and wondering. Every emergency call goes straight through to our dedicated, UK based helpdesk, and is supported by state-of-the-art job tracking. When you set up Total Support, you can pre-agree different call out response times for mission critical and lower priority equipment - so you're never paying more than you need to.
Remote access, fast call out, rapid recovery
Unlimited User Support comes as part of the package. Smart remote control software means the moment anything goes wrong, we'll be on the case. Often, you won't even have to wait for our engineers to call. On those occasions when on-site support is needed, we'll never leave you waiting and wondering. Every emergency call goes straight through to our dedicated, UK based helpdesk, and is supported by state-of-the-art job tracking. When you set up Total Support, you can pre-agree different call out response times for mission critical and lower priority equipment - so you're never paying more than you need to.