Total IT Support

Even with the best planned maintenance programme, there will be times when immediate IT support is required.

Our support team provide responsive, skilled and UK-based support when it’s needed most – whether for a major issue such as a server outage, to an individual user with a software issue, our qualified technicians are on hand to provide the technical and people skills required to rectify the issue as quickly and painlessly as possible.

“White Glove” service

Many of our customers trust us to manage the IT requirements of their most senior staff members, providing them with both expert technical support and the level of personal service they are used to. Whether their executive is simply having problems accessing the network via hotel Wi-Fi, or they need immediate, hands-on assistance with a hardware issue, our professional approach and fast response means we’re able to ensure they get the help they need as a priority.

“Safe Hands” Service

For international clients based overseas and who require a trusted local partner to manage or support everything from major IT projects to day-to-day end-user requests, we provide experienced onsite, remote access or telephone support services, operating as a direct extension of your IT team.

Our comprehensive support contract delivers:

  • Peace of mind
  • Fast resolution to software and hardware issues whenever they arise
  • A trusted partner for delivering internationally managed IT projects
  • Enterprise-level knowledge, processes and professionalism
  • On-site, remote-access or telephone based support around the clock.

Case Study: European Spirits Group

We are proud to have had the opportunity to provide first class business IT support, Network Security and Data Centre solutions to this European Spirits Group.

Working in partnership we have delivered significant strategic IT projects across the UK, Italy, Poland, Czech Republic, Germany, Slovakia, Bosnia and Croatia.

Read the full case study here